Refund policy

Effective Date: 22-07-2025

At Skinkrew, we care deeply about your skincare experience. If for any reason you’re not satisfied with your purchase, we’re here to help—with a simple and fair return process.

✅ Eligibility for Return

We accept returns if:

The product is unused, unopened, and in its original packaging
The return is requested within 7 days of delivery
The item was purchased directly from skinkrew.com

📦 Opened, used, or tampered products cannot be returned for hygiene and safety reasons.

💸 Refund Process

If your return is approved:

We’ll issue a full refund to your original payment method
Refunds are processed within 5–7 business days after we receive and inspect the returned item

🚚 How to Request a Return

Email us at [support@skinkrew.com] with your:
- Order number
- Reason for return
- Unboxing video or image of the unused product (optional but helpful)
Once approved, we’ll share the return instructions and address
Ship the item back to us within 5 days of return approval

🔁 Return shipping costs will be borne by the customer unless the product arrived damaged or incorrect.

🛠 Damaged or Incorrect Product?

We’ve got you covered.

If your kit arrived damaged or you received the wrong item, email us within 48 hours of delivery with:

A clear photo or video of the product and packaging
Your order ID

We’ll either:

Replace the item free of charge
Or issue a full refund—your choice!

⚠️ Non-Returnable Items

Products marked “final sale”
Items returned after 7 days
Used or opened products

🧾 Refund Exceptions

If the returned product is found to be used, damaged, or not in original condition, we may reject the return or issue a partial refund at our discretion.